By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.
As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.
Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn't understand or begin to determine if it was justified?
Consistency is the cornerstone of Managed IT Services.
Managed IT Services Features
- Site Assessment and Inventory
- Proactive Service
- Management and Status Reporting
- Best Practice Driven
- Automated and Reliable
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Global Network Support provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. Global Network Support uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.
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Comprehensive IT Infrastructure Management
Desktop and Server related issues make up the bulk of what we do for our customers.
However, there are a wide variety of IT-related devices and services that make up an organization's infrastructure. Things like laptops, firewalls, network switches, UPS units, printers, copy machines, scanners, VOIP phones, smart phones, digital cameras... And all of miscellaneous equipment that gets plugged in to a computer with a USB cable.
Depending on your organization's needs, we "just take care of it".
Managed Services for Servers and Desktops
An IT worker can spend a significant amount of time trying to keep up on event log entries, disk defragmentation, patch management, backup monitoring, and other "routine" tasks needed for maintenance on a servers and desktop computers.
With our managed services system, we automate these processes, so that are always "taken care of". Alerts are generated for problems that require manual intervention (such as a failed backup, or hard disk failure). Internal IT or GNS technicians can then take action on these events before it becomes a work-stopping issue for business personnel.
Managed Services Feature Highlight
- Security Patch Management
- System Log Monitoring
- Virus & Spyware Protection Management
- Daily System Audits
- End User Support Portal
- Monthly Management Reports
- Application Deployment
- Application Addition and Change Notification
- Hardware Change Notification
- Security Log Monitoring
- Application Log Monitoring
- SMNP Device Management
- Bandwidth Usage Tracking
- Asset Management
- Report Generation
- Remote Management
- End User Remote Support
- Desktop Policy Enforcement
- Backup and Disaster Recovery
This is by no means a comprehensive list. Please contact us with your questions.
Supported Software ListThere are thousands of custom software packages that run on Windows desktops and servers. We support a significant fraction of them for our existing customers. With our experience, learning new software systems and supporting them is a specialty of ours. This is a list of applications that we currently support or have supported (please assume all versions):- Microsoft Server & Desktop Operating Systems
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft Office Products
- VMware Server
- Quickbooks Software
- Lacert Tax Software
- Peachtree Software
- Sage MAS 500
- Act! Software
- FileMaker Pro
- Shelby Church Management Software
- Firehouse Software
- Adobe Software (Acrobat, Creative Suite, ect)
- Springbrook Software
- Otter32
- Deltek Advantage
- AutoCAD/Autodesk Software
- SolidWorks Software
- Time Matters - Legal Series
IT Project Consulting
Global Network Support is also available for per-project IT consulting. Some of our consultants have experience dating back several decades. If your organization needs help with an IT project, we can help, or we'll have a qualified referral available for someone that does.
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